Privacy Policy
Introduction
At Milestone Kitchens, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide when using our website.
By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.
2. Information We Collect
2.1 Personal Information
- When you register an account, request a quotation, or make a purchase, we may collect personal information including your name, email address, contact number, and physical address for delivery purposes.
2.2 Payment Information
- We do not store your banking details. All payments are securely processed through third-party payment gateways. If you choose to make a direct bank transfer, your payment details are not stored on our website.
2.3 Website Usage Information
- We may collect information about your interactions with our website, including your IP address, browser type, device information, and browsing history, to improve website functionality and user experience.
3. How We Use Your Information
3.1 Order Fulfilment & Delivery
- We use your personal information to process and arrange delivery for your orders accurately and efficiently.
3.2 Communication & Customer Support
- We may use your contact details to correspond with you regarding your orders, quotations, enquiries, or updates related to our services.
3.3 Account Management
- Your account information is used to manage and provide access to certain features of our website, including order history and saved preferences.
3.4 Website Analytics & Improvement
- We use collected data to analyse trends, optimize website functionality, and improve user experience.
4. Disclosure of Your Information
- We do not sell, trade, or share your personal information with third parties for their marketing purposes.
- We may share your information with trusted service providers who assist in operating our website and delivering our products. These providers are obligated to keep your data secure.
- If required by law, we may disclose your personal information to authorities in compliance with legal obligations.
5. Data Security
- Our website is hosted in a secure server environment that uses firewalls and other advanced security measures to prevent unauthorized access.
- Access to personal information is limited to authorized personnel who require it to perform their duties.
6. Access & Update Your Information
- You may review, update, or request deletion of your personal data by logging into your account or contacting us directly.
7. Cookies & Tracking Technologies
- We use cookies and tracking technologies to improve website performance and user experience.
- You can manage your cookie preferences through your browser settings.
8. Changes to This Privacy Policy
- We reserve the right to update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any modifications will be posted on this page.
9. Contact Information
If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us:
- Milestone Kitchens Offices: 076 949 5745
- Johannesburg Showroom: 082 891 1719
- Cape Town Warehouse: 076 908 0565
We appreciate your trust in Milestone Kitchens, and we are committed to protecting your privacy and data.